Frequently Asked Questions

How do I get or change my verbal passcode for the central station?

If you know your existing verbal passcode, you can call the central station and make the change with any of the operators. If you've lost your passcode, your best option is come to our location in person and show a photo ID and we'll let you know what it is and help you change it if you need to do so.

How do I change my alarm system call list?

We have a page dedicated to these requests. Please visit it here.

How do I test my alarm system?

Before you test your alarm system, you'll need to contact our central station to place your account on "test mode" so we don't dispatch the authorities unneccesarily. Please visit our Contact us page for instructions on how to reach the central station to do this. Once your system is in "test mode" you can trigger your alarm system to test it and ensure everything is working properly. You can also schedule a Preventative Maintenance Service Call and we'll be happy to come out and test the system for you.

Can I control my alarm system from my smartphone, tablet, or computer?

Yes, these interactive features are available if your system has been configured to provide them. Learn more about them here. If you are unsure if your system is compatible. Contact us and we can let you know.

I don't have a telephone line, can I still have my system monitored?

Yes, alarm systems no longer require a telephone line to communicate. We can install a cellular communicator which monitors your system even more quickly and securely than a telephone landline would. Contact us if you wish to add this service.

Can I add surveillance cameras to my alarm?

Yes, cameras can be installed to work with your alarm system. There are many different options when it comes to cameras and we can help you select the best option based on your objectives. Learn more about Residential Cameras here and Commercial Cameras here.

How do I clear the alarm system after an event?

This answer will depend on the exact equipment installed at your home. For many systems, pressing the status button and then disarming your system two times in a row will clear out the memory but some manufacturers have a different reset procedure. Please contact us and we'll be happy to get you more specific instructions based on your exact equipment.

Do you copy keys that say "Do Not Duplicate?

This depends on the exact key in question. Anyone with even temporary access to original keys has no problem getting duplicates made for their own use if the keys and key blanks are not patent protected. Even stamping “Do Not Duplicate” on a key merely warns someone not to copy the key – it is not a promise of legal protection or enforcement. The only way to ensure that keys cannot be copied without the consent of the owner is a key system with patent protected keys. Learn more here.

How long will the backup battery in my alarm work if I lose power?

On average, a fresh backup battery will last about 24 hours in the event of a power outage. If the battery has ever been drained completely or is older than 4 years, it should be replaced to ensure normal operation. The exact backup time will vary depending on the usage of the system, the age of the battery, and the size of the battery. If you have specific concerns or requirements you need met, please contact us and we can discuss your options with you to add additional backup battery time.