Every few years, our company’s growth requires us to take on more employees in various roles in order to maintain a high level of customer service. Periodically, this happens because we’ve continued to build our customer base at a consistent rate throughout our thirty-four years in business. This regular growth requires an occasionaly influx of qualified personnel to service our customers. Additionally, sometimes our company grows in spurts as we acquire other local security outfits. The past few years have seen both of these factors at work here at Northeast Security Solutions. As a result, we’ve created technician openings providing an exciting opportunity for alarm technicians in the states of Massachusetts and Connecticut.

In this post, we’ll explain what working for our company in this capacity entails. First, we’ll provide some background information on our company. Then, we’ll run down a few of the qualifications for those looking to fill this position. We’ll also share some job-specific details to give you an idea of what our technicians can expect. From there, we’ll look at the benefits that applying for these technician openings can bring you. Now, let’s dive in with a look at our unique company history!

A hand holding a card that reads "About Us"

Anyone joining our team will be working for a long-standing local company with a strong foundation and reputation in our community.

About Our Company

If you’ve followed our blog at all, you likely know quite a bit about our comapny’s offerings and approach to security. However, if you haven’t, here’s a review! Northeast Security Solutions was founded in 1988 by still-current owner George Condon. The company, initially called “Baystate Lock,” specialized in mechanical locksmith services. As the company grew, so did its overall focus, as we started incorporating technology-based security solutions in addition to mechanical hardware. In 2007, the company changed its name to Northeast Security Solutions to better encompass our services.

Throughout our 34 years in business, we’ve maintained a strong local reputation based solely on word of mouth and community relations. As our company moves forward with 2nd-generation President and co-owner David Condon also on board, we’ve become one of the largest and most reliable locally-owned security outfits in all of Western Massachusetts. With this background in mind, let’s see what our current job opening may look like for you!

What a Technician Job at Northeast Security Solutions Entails

Technicians at Northeast Security Solutions work a full-time schedule, with an average of 1-3 hours of overtime every week. While our techs generally work 8:30-5:00pm with a 30-minute lunch break, jobs occasionally go slightly beyond these hours as needed. Additionally, technicians can also earn extra overtime as desired by volunteering to work weekends, early mornings, or late nights when the schedule calls for it as well. Furthermore, technicians also take part in a rotational on-call schedule. On-call techs receive a bonus for their on-call time, as well as handsome pay for any work they must complete while on call. Generally speaking, our techs run between 1 and 2 on-call jobs every month, with a pay scale starting at $120 and above per on-call job.

Our tecnicians come to us from many different backgrounds, and we train them in all of our product areas. These products include electronic installations of burglar and fire alarms, surveillance systems, and intercoms. On the mechanical side, we also install door and lock hardware, as well as safes. In addition to installing these items, our technicians also make professional recommendations for installing additional equipment for our customers. With this basic knowledge under our belts, let’s review what we look for in applicants to this position.

Job Qualifications for our Technician Openings

We expect our technicians to have strong mechanical and electrical aptitude, including the ability to operate power tools and hand tools. Additionally, we prefer hiring licensed electricians with Massachusetts Class B Journeyman or Class D System Technician or Connecticut E-2, C-6, or L-2 licensing. However, we will also work with non-licensed employees to work towards licensure if we feel they are the right candidate. We also perform regular background checks on all employees, so the ability to pass these is a must. Finally, our techs must have the ability to work on their feet and regularly exert 20 lbs. of force, with the ability to occasionally exert up to 50 lbs. of force. With these qualifications in mind, let’s turn our attention to the benefits that joining our team provides.

Benefits of Joining Our Team

As a local company with a robust customer base and a high-level security facility, we have a lot to offer our employees. For starters, we provide the best means available to get your work done on a day-to-day basis. Moreover, working for a strong, family-owned company often provides some additional benefits as well! In this section, we’ll detail some of these benefits. Let’s start with some job-related perks and then go from there.

A Northeast Security Solutions yard sign.

The individuals that we hire to fill our technician openings will receive full training on installing and servicing all of the security equipment that we offer our customers.

Job-Specific Benefits

We believe in providing technicians everything they need to grow and succeed from both a “parts” and a “smarts” perspective. All of our technicians receive a company-branded truck with access to a gas card. Additionally, we will also provide tools and on-the-job training for our various security offerings. Moreover, our technicians receive various complimentary educational opportunities. This includes free tuition to trade school to obtain the electrical licenses necessary to work with our entire customer base. It also includes free continuing education for license renewal purposes as well as general technical education. Finally, we also offer competitive paid time off packages for both sick leave and vacation.

Additional Benefits

Of course, employees of any company hope to enjoy benefits that stretch beyond the job field itself.  In addition to the workfield-related benefits listed above, we also provide full health coverage, including optional dental coverage. Our employees also have the option to add AFLAC products for additional insurance. We offer an optional 401(k) invesment plan to save towards retirement as well. Our system technicians also enjoy occasional access to company equipment and vehicles to perform personal projects around their homes. Furthermore, they also receive a company-issued smartphone. Finally, we provide periodic performance-based bonuses for hitting billing efficiency goals that we work with our technicians to create.

Taking Your Next Steps

We hope that this post has helped you determine if one of our technician openings may turn into the right job opportunity for you. Additionally, we encourage you to contact us with any questions you may have about these openings. If you do decide you’d like to pursue a career with us in this posistion, we invite you to submit a cover letter, resume, and compensation requirements at our job opening page to get the ball rolling. Our company has been fortunate to experience a dedicated and talented staff ever since we’ve opened our doors, and we invite you to come on board!